Read authentic customer reviews about your local stores.
100% of reviews published byTrustville come from customers whose experiences have been verified*
* Trustville complies with all the rules recommended by the ISO 20488: 2018 standard relating to the collection, analysis and publication of verified customer reviews.
Trustville is a trusted third party customer review platform for local businesses. It respects AFNOR’s “Reliable processing of customer reviews” standard which enforces a reliable system for the collection, moderation and display of online customer reviews.
We gather reviews from all of our partners’ customers, without distinction.
The only rule is, they must be identified by their names, have proof of purchase and have given either a phone number or email address.
Some reviews may be removed by Trustville, based on the rules defined by AFNOR’s “Reliable Processing of Customer Reviews” standard.
Partner companies may report inappropriate reviews, but are not able to edit or delete customer feedback.
All comments and reviews are published, whether negative or positive.
By default, reviews show up in chronological order and can be filtered according to their nature: positive, neutral or negative.
At last, customer feedback you can trust!
Behind each and every review, a verified experience
As a complementary module to the WizVille solution, our trusted third party TrustVille guarantees the authenticity of all customer reviews collected, analyzed and shared via our platform, in compliance with the ISO Standard.
Each customer review shared via Trustville has been previously verified by means of proof of purchase. The Trustville label guarantees this compliance.
When can a review be removed?
As online customer reviews have increasing influence on customer purchasing decisions, the ISO standard allows for the deletion of certain reviews. These include:
- False positive reviews published by the brand itself
- False negative reviews published by a competing brand
- Customer reviews written in exchange for an advantage or reward
- Customer reviews containing insults or clearly identifying a living person
Where can I find Trustville reviews?
Trustville verified customer reviews are published on many media: on e-commerce websites, on our own trustville.fr website, on product pages, etc. They can relate to a store, an e-commerce site or a product.
You will often also find them directly in the results of your Google searches and on the Google Maps listings of local stores.